Legal disclaimer

General Terms and Conditions of use of the website cnpd.public.lu

Any visitor using this website, including information, documents, products, software and other services (hereinafter “services”) available on this website is deemed to have taken note of and accepted the entirety of the General Terms and Conditions of use.

Obligations of the user

This website is accessible via the Internet. The user declares knowing the risks and accepting them. The user shall use an adequate and secured technical configuration in order to prevent misuses of its computer system.

The National Data Protection Commission (CNPD) shall not be liable for any potential direct or indirect damage suffered by the user stemming from the use of this website and the use of its services or of the links to other websites.

The use of this website is free of charge.

Modification of the website

The CNPD, where required, with the support of the Centre des technologies de l’Etat (CTIE), may modify or suspend access to this website without advance notice, for maintenance, updates, or any other reason deemed necessary.

The CNPD may, in particular, withdraw, add, complete, or specify in whole or in part, information and services available on this website. The CNPD shall not be liable for any direct or indirect damage related to such modifications or suspensions.

Limitation of liability

The CNPD, with the support of the CTIE, shall, to the extent possible, endeavor to make this website available at all times. However, the CNPD shall not be liable if the website is partially or entirely unavailable for any period of time.

The CTIE shall, to the extent possible, endeavor to make this website available at all times and to ensure the security of the computer system. However, the CTIE shall not be liable if the website is partially or entirely unavailable for any period of time or in case of cyber-attack.

While the CNPD shall, to the extent possible, endeavor to ensure the accuracy of the information available on this website or published online by other means, the CNPD shall not be liable in case of inaccurate, incomplete  or erroneous information available on this website, in particular if information or forms are not up-to-date, or in case of system or coding mistakes.

Information published on this website does not constitute a commitment or decision by the CNPD or legal advice and may not be exhaustive.

Explanatory texts and translations are provided for information and awareness raising purposes only. Only legal texts published in the Official Gazette of the Grand Duchy of Luxembourg and in the Official Journal of the European Union are deemed authentic.

Information available on this website relates to the activities of the CNPD and is of a general nature. This information does not take into account personal or specific circumstances, and therefore cannot constitute individual advice to or decisions concerning the user.

If the user wishes to obtain specific information related to data protection or concerning the activities of the CNPD, the user may contact the CNPD via the contact form.

Links to other websites

For the convenience of the user, this website contains links towards other websites that may be useful or interesting to the user.

The CNPD does not check the content of these websites on a regular basis. The CNPD shall not be liable for the content of these linked websites, whether relating to the legality of or the accuracy of the content of the website, nor material damages that may occur from its use.

Changes to the General Terms and Conditions

These General Terms and Conditions may be modified or completed at any time, without notice, following changes made to the website, the evolution of the applicable legislation or if deemed necessary for any another reason. It is for the user to consult the General Terms and Conditions on a regular basis. Only the updated version available online is applicable.

These General Terms and Conditions may change between two visits on the website. It is for the user to consult the General Terms and Conditions on a regular basis.

Applicable law and competent jurisdiction

Any dispute concerning the use of this website and of its services is subject to the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg. The applicable law is the law of the Grand Duchy of Luxembourg.

Data protection

Processing operations carried out by the CNPD through its website (cnpd.public.lu)

Information concerning the processing operations carried out by the CNPD through its website cnpd.public.lu is available here.

Cookies

A cookie is a text file sent to your browser and saved on the hard drive of your device (computer, laptop, smartphone, for example) when you visit a website.

For instance, cookies can be used to ensure the proper functioning of a website and to facilitate its use and improve its functionalities.

This website uses a “functional” cookie necessary to fill in the pages of the complaint form online:

Name

Content

Storage duration

JSESSIONID

A token

Duration of the session

Processing operations related to the management of the newsletter

The e-mail address entered to subscribe to the newsletter is sent to a processor, “Mailjet”, a company established in France, for the sole purpose of distributing the newsletter. Mailjet is subject to the same legal obligations stemming from the GDPR, the amended Act of 30 May 2005 on the protection of privacy in the electronic communications sector, and other applicable provisions stemming from data protection legislation. In order to limit abusive registrations, the user must first validate his/her subscription by clicking on the link sent to his/her e-mail address.

The user can unsubscribe at any time by clicking on the dedicated link in each e-mail sent to him/her or by contacting the CNPD directly. The personal data of the user is retained for the duration of the subscription. 

Moderation Policy and langages

Moderation Policy

Any user in contact with the CNPD on social media agrees not to use the social media to publish comments or statements that constitute a discrimination based on race, color, religion, gender, sexual orientation, age, origin, disability, marital status or professional situation.

Insulting, offensive, racist or sexist comments or statements have no place on social media. Such comments or statements will be deleted and reported.

Languages

The CNPD communicates primarily in French. Depending on the recipients, information may be communicated in the two other official languages of the Grand Duchy of Luxembourg, namely Luxembourgish and German, as well as in English.

To the extent possible, answers to any question or comment will be given in the language used by the recipient. 

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